Flagstar Bank Complaints and Reviews

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  • Customers like
    • Mortgage side of company1
  • Customers don't like
    • Home mortgage2
    • Home mortgages2
    • Unethical claims handeling2

  • Jun 06
  • Banks
  • Miami, Florida
  • Home Loan
  • 1
  • 1
  • 143
  • REVIEW RATING 4/5

I did fall behind in my payment but waited bout 2yrs before they got to my filed By that time my income had change they denied my modification stated I didnt have enough income I feel they could have done more to help me save my home I had live there 22yrs an walked away with nothing. I could have done a short sale. They were not very helpful at all mediation lasted bout 5 to 10 min an it was a... Read more

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  • Jun 03
  • Employees and Ex-employees
  • Chicago, Illinois
  • Work Experience
  • 223
  • REVIEW RATING 5/5

I worked at Flagstar Bank for two and a half years providing excellent quality service to all the customers. My experience as an employee and customer was malicious and horrific putting my family and myself in extreme danger. I will gladly list the violations one right after another: I was disciplined and yelled at for reversing fees and giving people back their own money. From the beginning my... Read more

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  • May 28
  • Loans and Mortgages
  • North Royalton, Ohio
  • Mortgage
  • 2
  • 2
  • 142
  • REVIEW RATING 5/5

Flagstar bank illegally foreclosed on our home. My husband and myself both lost our jobs & tried without success to get Flagstar to modify our loan. When we were 2 months behind we tried to continue making payments which they accepted and then returned the equal amount making it impossible for us to catch up. They finally went to mediation with us and reached an agreement but they then called... Read more

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  • May 20
  • Loans and Mortgages
  • Walnut Creek, California
  • Mortgage
  • 150
  • REVIEW RATING 4/5

i was in intensive care with my wife for 2 weeks and out of town...when i returned here was a phone message to call them..they said i was late with my payment .i was ..about 2 weeks. i explained my situation that my wife was in intensive care and passed away and they should give consideration of waiving.. they said NO. i dont care about the $25.00 late charge but i do unfortunately know they are... Read more

Was this review helpful? 2 1

tired of the PMI & escrow money increase for nothing ..no better than Country Wide & Bank of America ...-all crooks ... Add comment

  • Apr 24
  • Loans and Mortgages
  • Saint Paul, Minnesota
  • Loan Foreclosure
  • 167
  • REVIEW RATING 4/5

let my ins. policy lapse put forced placed ins on my home and made payment increase over 500.00 a month refused to accept payment forced me into foreclosure and got attorney general involved and flagstar went through with foreclosure sale behind our back went to hud and hud made them reverse sale and now i was served papers again for foreclosure. so they are starting cycle over and trying to get... Read more

Was this review helpful? 3 0

  • Apr 01
  • Loans and Mortgages
  • Mortgage
  • 370
  • REVIEW RATING 4/5

In 2011 and as of today Flagstar Bank holds my mortgage. In 2011 Flagstar Bank placed my property into foreclosure after making my timely payments under their loan modification (see attachment) and referred the matter to their Attorney’s “Covahey, Boozer, Zevan & Dore”. In fear of losing my property I hired “Ward Pratz & Associates” to whom I paid over $5000.00 in fees, only to learn from... Read more

Was this review helpful? 2 3

  • Apr 01
  • Loans and Mortgages
  • Baltimore, Maryland
  • Mortgage
  • 146
  • REVIEW RATING 4/5

In 2011 and as of today Flagstar Bank holds my mortgage. In 2011 Flagstar Bank placed my property into foreclosure after making my timely payments under their loan modification (see attachment) and referred the matter to their Attorney’s “Covahey, Boozer, Zevan & Dore”. In fear of losing my property I hired “Ward Pratz & Associates” to whom I paid over $5000.00 in fees, only to learn from... Read more

Was this review helpful? 1 0

  • Mar 16
  • Banks
  • Frenchtown Township, Michigan
  • Deposit
  • 271
  • REVIEW RATING 4/5

Okay 1st off I hope someone really reads these complaints. This is a COMPLAINT aboutThe Branch in Monroe Mi on Tekegraph road. At like 9:06 am Today(Monday)I was at the drive thru to make a deposit. Sat for 3 - 4 min no one came to the window. Odd. No sign to say they were closed or no one came at all. Sooooo I parked to walk into a lobby of nobody . A branch manager in her office . 'getting... Read more

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  • Mar 12
  • Loans and Mortgages
  • Tucker, Georgia
  • Mortgage Modification
  • 160
  • REVIEW RATING 4/5

For 3 yrs now Ive been trying everything not to loose my home.It started with my husband loosing his job we got behind. Worked with state unemployement they were going to help pay mu mortgage. Flagstar wouldnt do nothing. No contact. Ruid. Heartless. Hired an attorney wouldnt return phone calls saying never got paperwork..ram out of money to pay attorney. Tryed senting all my income tax to them... Read more

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