Flagstar Bank Complaints and Reviews

2.1
  • Mortgage side of company1 votes
  • Unethical Claims handeling2 votes
  • Home mortgage1 votes
  • Unethical claims handling1 votes
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  • Feb 13
  • Banks
  • Boston, Virginia
  • Refinance
  • 35
  • REVIEW RATING 3/5

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid a company to be the middleman for us.. Bad idea! They made every excuse possible , never returned messages, no correspondence , said they never received out packets , etc.. One time I was on he for 78 minutes.. Really? Read more

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  • Jan 22
  • Property Insurance
  • Port Saint Lucie, Florida
  • Home Renovation
  • 1
  • 1
  • 94
  • REVIEW RATING 3/5

The worst bank ever. My home had to be renovated due to a flood and the insurance company cut the check to Flagstar as policy standards. This happened in November 2014. It is now January 2015 and i have not received the funds to complete my renovations. Document after document has been signed. The same document i signed back in October. This back is unprofessional and heartless. They must... Read more

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  • Jan 19
  • Banks
  • Rapid City, South Dakota
  • Mortgage
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

my morgage fell behind due to my hours being cut at work,then i got very sick. missed work 2 weeks.i have called and called. to see what could be done. i do not want to lose my home. i wish something would get done. please help. these people at flagstar bank dont even know there ceo. all i ever get is transfered and transfered then the recording says that person is unavailable. well she must... Read more

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  • Dec 30, 2014
  • Banks
  • Miller Place, New York
  • Mortgage Modification
  • 126
  • REVIEW RATING 4/5

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting documents numerous times ( which i sent each time ) they called me on December 18th to say they finally have a complete package and it will be submitted to underwriting within the next few days......fast forward 12 days ( which included 4 weekend days and christmas...i have never... Read more

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  • Dec 15, 2014
  • Banks
  • West Chester Township, Ohio
  • Home Mortgage
  • 100
  • REVIEW RATING 4/5

In 2010 and 2011 my wifes job was down sized we lost over $11,000.00 in yearly income we applied to bank tried to mitigate it, but bank keep losing paper work. Our realtor who was trying to sell property, tried to send paper work in, the bank gave her the lost papers to . Finally we lost our home our credit has been tarnished, it been difficult to finance anything. I seen were there suing the... Read more

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  • Nov 06, 2014
  • Banks
  • Chattanooga, Tennessee
  • Contractor
  • 146
  • REVIEW RATING 4/5

This nightmare started in Jan of this year and for a simple project that should have taken at most 3 months has now gone on for 10 months. Have experienced rude non-caring associates who, once they answer the phone, just lie to you. It takes nearly 30 minutes waiting for someone to actually pick up the phone. I had submitted invoices for payment and was told it would take 10 days for... Read more

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  • Oct 23, 2014
  • Banks
  • Kennewick, Washington
  • Loan Payment
  • 155
  • REVIEW RATING 4/5

We had a loan with them. When we asked for a pay off amount. They had to send it by mail. We waited 17 days for our letter for payoff. The payoff was for 6 days earlier. We had to pay extra in hope it was enough. We over paid them $12 over. I figured it cost us about $72.00 more,because we had to account for the 6 days and the 3-5 days it took for our check to reach them. Probably could have save... Read more

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  • Oct 17, 2014
  • Banks
  • Appraisal Fee
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

All documents requested submitted for a short sale consideration.Finally in june appraisal was order by Flagstar negotiator appraisal company did the appraisal and report submitted.For the next 5 weeks negotiator claim appraisal report was not received.Wooow"" I wonder what happen to that report!! could it be they did not like that report!! Finally another appraisal was order and this time the... Read more

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  • Oct 15, 2014
  • Banks
  • Modification Application
  • 1
  • 1
  • 98
  • REVIEW RATING 3/5

I put in a modification application 8 month ago with the company. my application is still in review every time I call to inquire on it they say that i have two more week to check back. Several people are on they account no one seems to check in with the other to see what has been done. I'm still waiting on a response to see if they will help me save my home. It seem like they are giving me the... Read more

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  • Oct 02, 2014
  • Banks
  • Palm Bay, Florida
  • Denied Loan Modification
  • 286
  • REVIEW RATING 5/5

In September 2014, the Consumer Financial Prortection Bureau fined Flagstar 10 Million Dollars. Flagstar will also have to pay $27.5 Million to Loan Modification Victims. Flagstar was cited for problems such as 25 minute hold times, 50% call abandonment (where Flagstar either hung up on the borrower, the borrower got lost in a maze of voice prompts, or the borrower gave up waiting to talk to a... Read more

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