Flagstar Bank Complaints and Reviews

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Flagstar Bank
Main address: Corporate Headquarters 48098 Troy MI
, , https://www.flagstar.com/customer-service/contact/ContactUs.html
  • 219 complaints
  • $540K claimed losses
  • $2.4K average
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  • Nov 06
  • Banks
  • Chattanooga, Tennessee
  • Contractor
  • 39

This nightmare started in Jan of this year and for a simple project that should have taken at most 3 months has now gone on for 10 months. Have experienced rude non-caring associates who, once they answer the phone, just lie to you. It takes nearly 30 minutes waiting for someone to actually pick up the phone. I had submitted invoices for payment and was told it would take 10 days for... Read more

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  • Oct 23
  • Banks
  • Kennewick, Washington
  • Loan Payment
  • 55

We had a loan with them. When we asked for a pay off amount. They had to send it by mail. We waited 17 days for our letter for payoff. The payoff was for 6 days earlier. We had to pay extra in hope it was enough. We over paid them $12 over. I figured it cost us about $72.00 more,because we had to account for the 6 days and the 3-5 days it took for our check to reach them. Probably could have save... Read more

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  • Oct 17
  • Banks
  • Appraisal Fee
  • 1
  • 1
  • 40

All documents requested submitted for a short sale consideration.Finally in june appraisal was order by Flagstar negotiator appraisal company did the appraisal and report submitted.For the next 5 weeks negotiator claim appraisal report was not received.Wooow"" I wonder what happen to that report!! could it be they did not like that report!! Finally another appraisal was order and this time the... Read more

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  • Oct 15
  • Banks
  • Modification Application
  • 1
  • 1
  • 38

I put in a modification application 8 month ago with the company. my application is still in review every time I call to inquire on it they say that i have two more week to check back. Several people are on they account no one seems to check in with the other to see what has been done. I'm still waiting on a response to see if they will help me save my home. It seem like they are giving me the... Read more

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  • Oct 02
  • Banks
  • Palm Bay, Florida
  • Denied Loan Modification
  • 153

In September 2014, the Consumer Financial Prortection Bureau fined Flagstar 10 Million Dollars. Flagstar will also have to pay $27.5 Million to Loan Modification Victims. Flagstar was cited for problems such as 25 minute hold times, 50% call abandonment (where Flagstar either hung up on the borrower, the borrower got lost in a maze of voice prompts, or the borrower gave up waiting to talk to a... Read more

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  • Sep 29
  • Banks
  • Loan Foreclosures
  • 104

Read it: http://money.cnn.com/2014/09/29/real_estate/cfpb-flagstar-bank/index.html?iid=HP_LN Please share this article...we now have hope! While borrowers were trying to save their homes from foreclosure, Flagstar Bank sat on important documents and "drove borrowers into foreclosure," authorities said Monday. That led to over 2,000 foreclosures in the last three years, according to the Consumer... Read more

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  • Sep 23
  • Banks
  • Salem, New Jersey
  • Loan Modification
  • 76

I have been trying to get a deed in lieu of foreclosure for months. I was laid off about 6 years ago because of a plant closing so took an early retirement. Because of our reduced income on Social Security I exhausted my life savings keeping ,y mortgage current. Now savings is gone and went through the whole process of loan modification because I was told I had to do that first. Received a... Read more

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  • Sep 22
  • Banks
  • Detroit, Michigan
  • Mortgage Closing
  • 46

Flagstar Bank ain't ***!!!!!! They are full of ***. First of all they say they are here for Detroit Residence...***...quit treating everyone that you deal with as is they are homeless. AT a closing and guess what??? Flagstar did not wire the money..so we had to close in escrow...this is unacceptable and unprofessional. The file has been sitting on someone's desk for an entire month, Flagstar... Read more

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  • Sep 04
  • Banks
  • Marshfield, Wisconsin
  • Loan Modification Program
  • 114

These people are the biggest swindling crooks, absolutely should be shut down. We were offered a loan modification proposal 4 years ago and had notarized papers from our bank and attorney had a 3 month window in which we had to continually write in a circle *** of letter of hardship that was return mail to them under certified mail they kept saying they didn't receive it but yet they signed for... Read more

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  • Aug 11
  • Banks
  • Debt
  • 133

On March 10, 2011, I refinanced with another bank. My credit score still shows that I owe $202,284 to Flagstar. Thank God for Credit Karma. When it first showed up, I called. No action. Second call, no action. Now I am told, I have to contact Experian, Transunion Equifax! No offer to send me a letter to show it was paid off. ( I had to ask for that.) My grade F or lower. Do not use... Read more

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