Flagstar BankComplaints and Reviews

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  • Customers like
    • Mortgage side of company 1
  • Customers don't like
    • Unethical practices 5
    • Home mortgage 4
    • Unethical mortgage handeling 4

Recently refinanced and Flag Star bought purchased the note. At close I funded 14 months in escrow (enough to pay tax and insurance). In my closing statement in writing my tax bill was supposed to be paid on 1 Feb. Flag Star did not pay the tax bill. When I called to inquire and ask them to pay, they said "NO" they would not pay it and should have been settled at close. No help, no assistance... Read more

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They have no idea how to take care of mortgage payments. I was told they did not want me to make extra payments because it would be confusing for then I made a month payment and they took 2 months payment. I went to my bank and they were in touch with flagstar. I always have my payments one month ahead. They returned my payment, but instead they took both payments out and charged me a late... Read more

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I applied for home loan with this bank. They kept asking me for the same documents, over and over again. I was told my debit to income ratio was to high by $400.00. I was told if I refinanced my car and lowered my car payment to $200.00 I would be approved. I took $13,000.00 of my money, refinanced my car, and I was still denied. I lost all my money, earnest money, appraisal,inspection, due... Read more

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I have a garage that fell over from it being old and put in a claim with my insurance agent ... Not flag star .... And received a check and flag star was the third party on check so I mailed it to them now 5 months later they still have it , telling us we need this afadavite paper , the insurance binder when I have already submitted everything under the sun to them and still haven't gotten my... Read more

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I'm SO sorry you weren't part of the people like myself that got a check from CFPB. I don't know how they went about deciding who got paid and who didn't? I know they were fined over 35 million dollars and $20,000,000 of that amount was divided between 2,000 of us. I received my check from CFPB around October 7th of 2015. My home was actually sold at auction while I had a Loss Mid application on... Read more

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To say Flagstar is HORRIBLE is an understatement. They are awful to have a mortgage with. Didn't pay our insurance two times!! Unprofessional employees and terrible customer service! Add comment

If you are one of the thousands of people that were devastated by the unethical practices of Flagstar's Loss Mitigation process go to the Consumer Financial Protection Bureau and file a complaint. Flagstar has been fined millions of dollars for these practices and like me if you were not included in the settlement this is the avenue to start at. If you have any questions feel free to email me at... Read more

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Back in 2010/2011 I was a single Mom with two kids. I was attending nursing school and got behind on my payments. I still have all of the paperwork I faxed them and the faxed confirmations. I was put off so much by them that I ended up filing BK7 and my credit is still ruined. I am considering filing an independent suit against them. I'm not sure if there is a lawyer who will take the case but I... Read more

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I have had a bad experience with this bank!! So many lates when in fact I was on time in California but late their time! Do you think they ever tried to reverse the lates! No! Still waiting for the loan modification! Add comment

I had a loan with Flagstar and generally had a miserable underwriting experience. I refinanced out of Flagstar and onto a new bank, and Flagstar never filed the satisfaction of their original note with the county, even though we paid them to do so. We went to close on our home last week and learned a few days before closing that Flagstar still has that lien outstanding. Contacted Flagstar,... Read more

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