Flagstar Bank Complaints and reviews

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  • 200 complaints
  • $591,686 claimed losses
  • $2,958 average
  • 12010 since Dec 06, 2007

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Flagstar Bank
Main address: Corporate Headquarters 48098 Troy MI
, , https://www.flagstar.com/customer-service/contact/ContactUs.html
Flagstar Bank reviews, Flagstar Bank complaints, read Flagstar Bank reviews, find Flagstar Bank reviews, Flagstar Bank scam reports
  • 200 complaints
  • $591,686 claimed losses
  • $2,958 average
Had an experience with Flagstar Bank?
Submit review ›
200 reviews found
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  • Jan 14
  • Poor Customer Service
  • 10

this bank got to be the worst in communication I believe the management have no clue to what's going on ,you leave messages for days and your message never get answered or returned. The service has to be the worst ever for a bank and I am very disappointed that they are allowed to call themselves a bank ??? on my next blog I will reveal the person name and extension number and you try... Read more

Was this review helpful? 0 0

  • Dec 17, 2013
  • Short Sale
  • 1
  • 15

Our first experience with Flagstar was a short sale. After almost a year processing the request the bank closed the account because the offer was too low. They did not contact us at all about a counteroffer so we lost the buyers. We couldn't afford to go through that process again so we chose to start a deed in lieu of foreclosure. We started in January 2013 and finally got an agreement in... Read more

Was this review helpful? 0 0

  • Nov 27, 2013
  • Checking Account
  • 1
  • 33

My and my husband just moved to mi from fl and when we went Ito go open a checkin account there I had my grandma check for her business worth &4000 and when I handed it to her she immediately accused me if fraud and it was a fake check. She asked if I had a job and I told her no my husband makes the money she gave me the most discussed look on her face so I just said no thank you I will not... Read more

Was this review helpful? 0 1

  • Nov 14, 2013
  • Loan Officer
  • 2
  • 21

Since I’ve joined the real estate industry in 1998 I have work with many loan officers. Some excellent and some ok, but never came across such an incompetent loan officer like Lucas of this financial institution. An attorney referred him to my customer, who was interested in purchasing a bank owned property. One of my staff and the customer asked the loan officer if his organization offers 203k... Read more

Was this review helpful? 2 0

  • Oct 17, 2013
  • Mortgage Payment
  • 29

I mistakenly made a 3 cent typo on my mortgage payment and as a result they accelerated my payment due date. Which resulted in further late fees. When I got done with their help line I only had to pay $133.15 to get it corrected. By my math that is only a 4,438% penalty on 3 CENTS ! ! ! !. Which when I mentioned that to the operator said he did not understand and I need to take that up with my... Read more

Was this review helpful? 1 0

  • Sep 08, 2013
  • Upper Marlboro, Maryland
  • Real Estate Loan
  • 39

My name is Gloria Douglas, Flagstar foreclosed on my loan in 2010. I went to HELP and they were so nasty the lady would not help me. They will not answer your calls when they know you are trying to get answers to try and save your home. They are hartless peaple and I don't see how they get away with what they do to people. I was under water and they would not give me a refinance. My home was... Read more

Was this review helpful? 0 1

  • Sep 06, 2013
  • Paid Off Mortgage
  • 1
  • 51

Recently I got a copy of all three of my credit reports with scores and my score was near 800 on all three, however when I got the reports and sat down and really looked them over, there no longer was a trade line for Flagstar bank. Pissed was not the word, as my score dropped to 730. I had a $200,000.00 mortgage with this bank if you want to call them one and I paid the entire mortgage off early... Read more

Was this review helpful? 0 4

  • Aug 19, 2013
  • Prospect, Connecticut
  • Flagstar Mortgage
  • 1
  • 45

I was going through a divorce, my ex had exclusive posession to the property Flagstar had a mortgage on. It was getting paid on time until May 2013. The payment went past due. By the time I was able to get back to court, it was 60 days past due. I was granted exclusive possesion of the property and immediately got the mortgage up to date. I called Flagstar once my divorce was final and explained... Read more

Was this review helpful? 0 2

  • Aug 19, 2013
  • Lunch Break
  • 51

In a rush to class early Saturday morning, I used a Flagstar ATM and accidentally left the card in the ATM. I realized it at lunch break and called the branch. I was told they could not provide any details and to call Monday morning at 8 a.m. I call 1st thing Monday of my specially designed ATM which she verifies they are in possession of. Then says they will have to destroy it because they can't... Read more

Was this review helpful? 0 0

  • Aug 15, 2013
  • Bayville, New Jersey
  • Payment Options
  • 41

flagstar bank is crooked......outright thiefs what bank takes away the most convienient payment option you have when you are behind on a payment.......why would they make it harder for you to pay.......they want the payment right,or are they purpousely trying to forclouse on homes the government needs to look into this bank asap they are shady their practices don't make sense they are cheating me... Read more

Was this review helpful? 0 1
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