Flagstar Bank

My mortgage was transferred/sold to Flagstar Bank and I have not been impressed at all. They wanted to CHARGE ME nearly $800 to have them NOT pay my home insurance through the escrow.

Why would I pay them not to provide a service? If I've paid for my own insurance and have provided them proof of insurance, then they should lower my monthly payment to reflect the fact that I don't need them to hold my insurance payment in escrow. They certainly shouldn't CHARGE ME to have them stop taking and holding my money each month.

Additionally, their payment system is terrible. When you try to schedule out your autopay, it won't let you set a date in the future that goes beyond your current statement.

That's stupid. I put in a one-time payment for the current month. Why do I then have to wait and log in again at some future date to enroll in autopay for the following month? Perhaps they're trying to protect people from setting up autopay and then missing a payment...

but people should be able to figure out that if they set up their autopay for a future date, they still have to cover their current payment. It's a stupid system. The information provided on their website is also bare bones. I much preferred UWM's interface.

Not impressed w/ Flagstar Bank at all. Oh, and their automated phone system is a time waster as well.

My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even though I wrote the information with the check.

They have had $420,000 of my money and I can not get reimbursed for my $17,500 bill that I paid out of pocket to have the rubble from my home taken away. I have spent over 6 hours on the phone and every time I call it is like the first time. I am starting to believe that this is a scam to earn interest on the money that is mine. To say they are completely inept would be too generous.

I think they are scammers and criminals.

Since they misplaced my funds, they should have instantly fixed it, instead it has been 6 weeks with nothing. It may be worth getting other people together in a lawsuit if this is their MO.

Someone scammed me!!! No funds available; people can order checks underneath your name. Be very aware, the company has no precise customer service information.

On September 20, 2022, Airbnb took $427.04 from my Flagstar Bank Account. I moved out of an apartment I was renting through Airbnb on August 30, 2022.

I paid the final electric bill and had a final inspection on August 30, I received a handwritten receipt from the person that did the final inspection. Flagstar Bank returned the money back to my checking account after I filed a dispute with them. Dispute # 1704**** More than 16 weeks have pasted and Flagstar takes the money back out of my account again. I spoke with a banker on the phone and was told that Airbnb submitted a lot of documents.

I have asked Flagstar Bank for a copy of the document that gave Airbnb the right to take money from my account when I already have moved from the unit. Flagstar Bank has not given me the requested documents or the reason the money was taken from my account again. I followed the same procedure I had done earlier when leaving a unit before the schedule date, however this time Airbnb took money from my account although I had already moved out. I desire to see the document that Flagstar Bank used for their reason to debit my account again.

And the money should be returned back to my account asap. I have given Flagstar Bank all the supporting documents, the receipt for the final inspection, the notice of moving I gave to the host, and the statement showing the money was taken from my account.d

Good morning,

My name is Andrew Norris and I am a United States Marine. I am currently stationed in Iwakuni Japan, but I own a house in Pensacola Florida.

Flagstar Bank is the servicer for the mortgage on this property. When I try to access the web portal to make payments on my mortgage I get an access denied message with error code 1020. This may be because my IP Address is a Japanese IP Address. If I try to rely on mailing checks Payments may frequently be late due to the amount of time it takes for U.S.

mail to get to and from Japan.

If there is any way to access the website to pay my mortgage online from Japan. Please let me know.

I have had the displeasure of having to deal with Flagstar for several years with a loan. We had an insurance claim on the property with the loan and we had to send the insurance check to Flagstar to get it endorsed and sent back.

It's been almost 3 months and I still haven't gotten the check back. They are completely incompetent. Each time I call to get an update, they cannot find my name on the loan, even though my name is clearly on the loan. Of course, if we defaulted on the loan, they would be able to find my name.

When I ask to be transferred to someone else who can find my name, they refuse to do so and say that they cannot help me. It's ridiculous how difficult it has been to resolve this issue.

On the random and lucky instances that they find my name and are able to "help me", they assure me that "the check is in the mail", but I still have not received the insurance check back. I cannot wait to be done with this loan with Flagstar because I will NEVER do business with them again.

I had the displeasure of dealing with their rude customer service rep Jesse today at around (3:15pm central time 10/21/2021). He has such a horrible attitude and was exasperating throughout as if any request I made was a bother to him.

His communication was very poor and the call took much longer than needed with awkward unexplained silences throughout. At one point during the call he was so frustrated that he clearly cursed out loud. When he realized that I had not hung up yet, he had tried to ask if everything went okay. I said "yes" and politely asked if he could hang up so I can complete the survey at the end of the call.

He paused and let more time go by without hanging up. I insisted that I wanted to stay for a survey a 2nd time before he finally hung up. Please only hire people who actually want to help and not unprofessional hood people like him.

Flagstar can go back and find this call if they care at all to take any measures to improve their customer service. Thank you.