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1.5 Based on 25 reviews
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    • Unethical claims handling 5
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I have had a terrible experience with Flagstar. It took three tries to get a modification from them and only when the third party company took over the modification process did my modification get approved. This experience had irreparably damaged my credit and I want to be compensated for the 1 year average time it took them to process my modification packages. When I first got my loan the servicing company told me that i would get a 4% rate... Read more

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Keep charging my account and I can't bring it to current

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Flag star Bank fired an Army Reserve man who was at Army training for the month of August based on false reports an employee made. Isn't that against the law?

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These folks have to the worst in the industry! I have an existing claim for replacement of my roof. Since the amount exceeded $10K the Insurance company included Flagstar as the payee and they took control of the check. The initial payment of approximately 50% came in a timely manner. More than 3 weeks after the roof is complete, however Flagstar Bank refuses to cooperate with final payment. Final documents were submitted within days of... Read more

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I had hail damage to my property. Insurance company did a great job getting the money to us to make repairs. Flagstar has had the check i sent them since July 5th. Its now August 18th. All work has been complete for 3 weeks Flagstar only sent half of the almost $10k last week. I have been asking for update on return of my money since as i explained to Flagstar in order to get lein release per their request i had to pay in full for roof. ... Read more

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Calling me about payment . Payment had been paid yesterday at branch. Then agent ask me why i didnt make s payment on the first. Thats none of her business as long as she received payment .

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These a$$wipes will hit you with inactivity fees for three months, until they take your account negative, then will start hitting you with daily overdraft fees which of course they will not refund. Every day now they have been hitting me with overdraft fees, and finally send a pony express mail to let me know that they are hitting with overdraft, but of course, there is no way to get money into the account fast enough so they will continue to... Read more

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A friend of mine suggested I come see you about a mortgage. I would like to know why you have such a low score? I have had a few hiccups in my life, but a score of one is unbelievable!!!

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I had a 60' tall tree fall on my home and cause over $20k in damage. I have a $350k home of which I have a $140k mortgage and have NEVER been late on a payment and am an ideal client - or maybe that's why they don't like me, I pay as I am supposed to. The insurance company settled quickly, but I had to send the check to Flagstar as they are on the deed. They were supposed to immediately cut 50% of the money back so I can start repairs. Mind that... Read more

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I also went through the nightmare of submitting documentation monthly for a loan modification. After many months I was told my income was to high to qualify. When I received notice I was. being foreclosed on from an attorney(Brock and Scott) and asked questions I was told they could not answer my questions and referred me to flagstar. Flagstar said they couldn't answer question because the attorney was handling everything. My home was... Read more

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