Latest review first
Flagstar bank is not helpfull at all.Consumers beware, this is a warning!!! I purchased my home in 2006, since then have suffered a job loss and looked to Flagstar to refinance and or modify the loan. After almost a 4 month wait they offered no solution. The wait was...
We refinanced our original Flagstar mortgage with them again. About 60 days later, we recieved a notice from out homeowners insurance company that our premium hadn't been paid and would be cancelled in 30 days. We called Flagstar, not only were they unable to tell us...
Flagstar Bank in Flushing, Michigan - Contractors don't work for Flagstar, dishonest
Nancy Mead of Flagstar bank gave us the ok to fix plumbing leaks at an address in Freeland, MI. After the work was completed we were then told there was a $500.00 maximum they could pay. I talked to a Angel Hall also before the work was done, neither of them mentioned a $500.00 maximum. The house had numerous problems due to frozen piping all over the house, with a tight crawl and attic work. If they had told us there was a $500.00 maximum we would have walked away from the job. We haven't seen the $500.00 yet either. They just keep giving us the run around, don't work for them.
Flagstar Bank in Livingston, New Jersey - Told we quilify for government approved interest decrease, then renigged!
I filled a four page questionnaire to see if we could lower our current interest rate of 7.75%. I was contacted by a flagstar rep that said we were approved for a new 4.9% rate with no closing cost. I would also like to mention that in the three years that we have owned our home we have NEVER missed a payment! We were thrilled to be saving the much needed income. However, just a week later we were informed with out explanation that flag star could not help us after all??? What could we do? No one is offering loans right now, especially since I have gone back to school and we are a single income family of four. Thanks for nothing flag star.
My husband and I have had our mortgage through Flagstar for 2 yrs. now. They have messed up our escrow also. Even though I have went to the court house to get copies of our taxes, and faxed them three times (they say they still haven't recieved them). Flagstar...
Flagstar Bank in Columbia, South Carolina - Trying to get a satisfaction is like pulling teeth
I will NEVER use Flagstar for a mortgage again. I had a home equity line of credit with them which they have refused to subordinate their lien for, so that I could refinance my first mortgage into a much lower rate. I requested they pay it off and it has been over 30 days and I have yet to receive notification that the mortgage is satisfied, so I am still paying the higher rate on my first and having to extend the lock for my new loan. It is absurd. It does not take that long. I know; I work in a bank.
I submitted paperwork/ hardship package to Loss Mitigation (Flagstar bank) back in Nov 08' when my fiance lost his job and moved out of state... forcing me to pay the mortgage alone. It is now 5/09 and I'm still waiting for a phone call. I sit on the phone apx an hour...
I have been going round and round with Flagstar bank since December. They paid the taxes on my home which were calculated wrong. The county refunded the money to them but they will not return the money to me. I have contacted them over 20 times since December and...
Flagstar Bank in Seattle, Washington - Flagstar should not be allowed to function as a lender!
No one cares about your issue. No one returns calls-even managers let voice mail take calls for over two months and still no return phone calls. They let your account go late and when you try to ask them what is going on they say they don't care! Unbelievable! If they tell you they have a repayment plan worked out-don't believe it! They are not capable of even the smallest amount of integrity in their dealings. We are in the process of getting rid of them right now and we will never go w/Flagstar again! They need to be shutdown immediately!!
They pass your call around and one call takes more than 30 minutes only to leave you with the problem unaddressed. Flagstar miscalculated my taxes and after a year later raised my payment $450/month and the only thing they said was I should default on the mortgage. I am in if there is a class action suit. This is the worst complany I have ever dealt with in all those that have held my mortgages. Messages are left unreturned for weeks at at time even if the message is left for the supervisor and thier complaint options are useless.
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