Flagstar's loyalty program has changed three times since I started banking there! They used to match rates for me but now they say I'm not truly loyal so they refused to match a rate for me although they have a pledge on the wall that says they will.
They pick and choose who gets what and never adhere to what's written on their walls and in their brochures. With each manager I called I got a different explanation and when I tried to talk to the regional the darn lady refused to return my phone calls!
I closed all my accounts and I will never banck with such a greedy institution again!
Monetary Loss: $3000.