Los Angeles, California

I was told in Jan. 2013 that my bi-weekly payments were to start beginning that month.

They had me make 2 payments in January in order to start the program. In late Feb., I received a mortgage statement saying that I was late in my Feb. payment, so they assessed a late charge, and that my March payment was now due.

They obviously DID NOT begin the bi-weekly program, which is what they told me they were going to do. Needless to say, I was quite upset when I received the statement saying I was late in my payment.

Product or Service Mentioned: Flagstar Bank Mortgage.

Monetary Loss: $4000.

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