Flagstar Bank
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are useless
They kept an insurance claim check for nearly a year, even though we sent them all the information that the requested, even though not required in our original mortgage. The only way that I am getting it was to refinance to another company.
Do not use their chat feature as they cannot answer any questions. The response is always we do not have access to the information that you need. Speaking with a live person is the same.
They started their own insurance company and claimed that my current insurance was not good enough. Sent snail mail and email almost every other day about their new insurance company.
- Non
- Flagstar workers give false information
- Whole damn company
- Slow to respond
Preferred solution: Apology
User's recommendation: do not use Flagstar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service
I had the displeasure of dealing with their rude customer service rep Jesse today at around (3:15pm central time 10/21/2021). He has such a horrible attitude and was exasperating throughout as if any request I made was a bother to him.
His communication was very poor and the call took much longer than needed with awkward unexplained silences throughout. At one point during the call he was so frustrated that he clearly cursed out loud. When he realized that I had not hung up yet, he had tried to ask if everything went okay. I said "yes" and politely asked if he could hang up so I can complete the survey at the end of the call.
He paused and let more time go by without hanging up. I insisted that I wanted to stay for a survey a 2nd time before he finally hung up. Please only hire people who actually want to help and not unprofessional hood people like him.
Flagstar can go back and find this call if they care at all to take any measures to improve their customer service. Thank you.
- Horrible customer service
Preferred solution: Take disciplinary action against an unprofessional employee.
User's recommendation: Horrible customer service
Passaic, New Jersey
Customer service is terrible
Cannot get in touch with customer service representatives. was on the phone for 30 minutes and when a someone answered they placed me on hold for another 30 min just to transfer me to the right department
User's recommendation: stay away
Flag star is trying to force us into for closure after a fire by not releasing the insurance money needed to rebuild!!
Our house burned down in may of 2018 and our insurance was great, settled our claim and paid the damages to Flagstar as they still hold our mortgage... Its now been OVER THREE YEARS and we STILL haven't been able to rebuild our house even though the funds have been provided because FLAGSTAR has been stalling us and jerking us around, playing games with OUR MONEY in the hopes (we presume) that eventually we will run out of money and be forced into forclosure leaving them with our property!!
Every time we call we get a different CS rep, can't ask to speak to anyone else and have to start the story all over with a new person every time!! Also, every person we speak with wants us to jump thru a different "hoop" saying they need this or that paperwork, or they lost the paperwork or they only printed out the first page of a 20 page document, etc.... They take weeks to respond to anything (if they respond at all!) they send inspectors that say we are at 20% then the next inspector ( after we've done even MORE work) comes and says we are now at 15% (how does a whole floor being framed, after the 1st said we were at 20%!, make the building be LESS COMPLETED?!?) When they finally did issue a portion of our build money, they "accidentally" made it payable to the WRONG NAME!! Then we had to mail it back, wait 5 weeks for them to get around to writing a new check, the when that one never showed up tbey claimed it had been lost in the mail!
THE SHEER GALL OC THIS BANK IS APPALLING!! We were forced by financial hardships because of this mess, to live in a 28" RV thru one of the coldest winters in Anchorage in 50+ yrs (-22 deg!) and we are too old for this CRAP!! I am a chronic pain patient w/severe osteoarthritis and too disabled to work, but I don't even get the relief of my temperpedic bed because I have no house to put it in!!! Our insurance stopped paying for a rental after one year and that was over TWO YEARS AGO!!
As of today we are still paying the monthly rent on FIVE storage units every month with all of our possessions in them and that alone is more than an apt rents for!!! They have all the time in the world to wait us out and we desperately need HELP as this is a CRIME!!
Preferred solution: The money our insurance paid out to rebuild our house!!!
User's recommendation: RUN, DONT WALK away from ANY dealing with these crooks!!
Mortgagee Insurance Payment
Check was mailed to wrong place called service e center have been on hold for over an hour. No result.
Preferred solution: Better response Time
Sacramento, California
Mortgage transfer
Our mortgage transferred to Flagstar bank from Rocket mortgages. Called so many times on 800-968-**** but couldnt hear anything, voice machine. I am trying to sign up for my auto payment.
Preferred solution: Sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unnecessary Lender-Placed Hazard Insurance
Refinanced in Dec 2020. Our homeowners insurance was not affected by refi and policy remained in effect until April 2021 when we had to renew.
Received a letter from Flagstar in May telling us we allowed our policy to lapse which we did not. I provided proof of insurance and spent HOURS on the phone with Flagstar while they verified this information. May 15th, Flagstar employee Melissa verified our policy remained in effect and to disregard the letter we received.
TODAY, received a letter Flagstar purchased insurance for us for $818 for 4 months due to not having insurance on our home from December 20-April 3, 2020. To say I am livid, is an understatement.
We provided written documentation that we had insurance, we spoke with several Flagstar employees and were told coverage was in effect and not to worry.
I cannot wait until Monday morning so I can sit on the phone with this incompetent lender for several more hours of my life I will never get back.
For all future homeowners, Flagstar cannot keep accurate records. In addition, two months into the refi, I also received a letter that my personal information, including my SS#, was comprised by a security breach they experienced.
RUN AWAY AS FAST AS YOU CAN if someone from Flagstar wants to provide a mortgage to you and your family. What they have done is criminal and I'm seriously considering filing a lawsuit.
- Incompetency
- Security breach of personal information and ss numbers
Preferred solution: Full refund
User's recommendation: NEVER USE FLAGSTAR IN ANY WAY, SHAPE OR FORM!!!!
Thank you for giving us another opportunity to address your important concerns, we want to help you answer your questions as quickly as possible. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may put you in touch with a supervisor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
FAILURE TO COMMUNICATE
We have been trying to refinance for months and we kept getting
conflicting information about what FG needed from us to process
our application - we went through the whole thing twice. I posted
a BBB complaint and got a number to call which was just a
generic CS number, and no one ever called us back. Now they
denied our refinance application and send a debt collector to our
door on a Saturday - we're refinancing with someone else, and
we've been on the mortgage deferral program, so we owe them zilch
nothing
- Terrible mortgage lender
- Uneducated customer service
- Uneducated and condescending customer service
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID AT ALL COSTS
I have reached out in the past, it did no good. if FS tells me to call person X and he does not call me back, then what's the point! it just shows FS has no respect or concern for it's costumers.
Insurance money held hostage
If you have a insurance claim and have a loan with this bank, I have to say good luck. They will make every excuse in the world not to release the funds.
I was lucky enough to be able to pay for my home to be fixed.
But still fighting with them to get my insurance money out of them 9 months after the fact, In bad times they only make it worst.
I plan on turning my legal team loose on them. RUN FROM THEM
- Customer service and bank sucks
Preferred solution: MY MONEY
User's recommendation: Stay far away from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Selling my loan to another mortgage company
I purchased a modular home in June 2021, This purchase has made my life a living *** After Flagstar got what they wanted they sold my loan this new company TMS (The Money Source) is a Mickey Mouse business. I have been trying to make my mortgage paymen to them since they took over and my banking institution,who i highly regard has rejected my payment because tms does not know how to correctly input the correct checking account number, how stupid can they be.they knew they were going to sell my loan and did not disclose that impotrtant info to me me Flagstar stabbed me in the back and treated me like garbage.The loan officer is Byron Cram who is arrogant and a mansplainer the bank is out Riverside CA.
of Riverside CA. correct Here sure you can appreciate..You bet..
- No pros
- All cons
Preferred solution: Let the company propose a solution
User's recommendation: Do not use Flagstar Bank ,they will sell you out and laugh about it later. they got what they wanted and then sold my loan.they set you up for failure
Destroyed my credit score
didnt even had the decency to send me an email apologizing for your mistake and the consequences it caused on my credit scores
- Uneducated and condescending customer service
User's recommendation: Please don’t going on this bank
Birmingham, Alabama
Forbearance
It was great meeting you about this opportunity today and was very pleased with your service call on weekdays and the wait time will be much better . Most likely I will
Tampa, Florida
Horrible company
Flagstar did my initial mortgage and then the modification and failed to include second mortgage. After 13 years trying to refinance requested payoff and found out there was a second lien no one knows about.
Called for several days only to be placed on holds up to an hour long and they hang up on you.
Getting an attorney to try to resolve this. Stay away find another lender!!!!!!!!
- Horrible company all around
User's recommendation: Don’t use!!!!
Terrible Customer Service
Flagstar refuses to disburse funds to complete my home reconstruction. My insurance company has paid & they are refusing to release the funds.
- Slow to respond
- Lousy customer service
User's recommendation: Don't do business here!
Thank you for taking the time to give us your feedback, [Name]. We understand your frustration and would like to learn more about your experience.
Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m.
to 4 p.m. ET
Poor customer service
On hold for an extended period of time. Rude service agents.
Inability to confirm documentation sent.
No follow-up. HORRIBLE!!!
- Customer service knows nothing
- Horrible customer service
User's recommendation: DO NOT USE THIS COMPANY!!!
Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience.
We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m.
ET Saturday: 8:30 a.m.
- 6 p.m. ET.
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Please reach out to a representative directly at (888) 248-6423 during the below times so we may resolve your issue as quickly as possible. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m.
- 6 p.m. ET.