Flagstar Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 248-6423
    Banking, loan and account support
Send Message

Customer Service:

  • (800) 968-7700
    24-Hour loan servicing/MyLoans support
  • (888) 254-5417
    Government/public Funds Banking
  • (855) 774-4855
    Home Lending
  • (800) 393-4887
    Home Loan Financial Hardship Questions/issues
  • (248) 312-6500
    Loan Servicing/myloans Support, Outside the US
  • (844) 807-0022
    Mortgage lending
  • (248) 312-4880
    Treasury Management
  • (888) 757-1140
    Treasury Management
  • (866) 945-9872
    Wholesale Lending
  • (800) 945-7700
  • (855) 372-5626

General Info:

  • (248) 312-2000

Investors/ Franchasing:

  • (248) 312-5741
    Investor Relations
  • (800) 368-5948
    Shareholders

Legal:

  • (800) 634-6486
    Privacy Inquiries

Media:

  • (248) 312-6237

Flagstar Bank Emails:

General Info
Investors/ Franchising
Media
Report Fraud
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How to Contact?

Most Popular Number:

(888) 248-6423
Banking, loan and account support
Total calls: 165 Issues resolved: 12 Last call: Mar 20, 2024

What Is the Flagstar Bank Customer Service Phone Number?

The bank provides specialized Flagstar Bank customer service contact numbers to cater to your needs. Queries related to banking support, including how to get started with online banking, bill payments, debit cards, and mobile check deposits, can be channeled to Flagstar customer service, reachable at 888-248-6423. For those who want to inquire about loan servicing or MyLoans support, it is best to reach out at 800-968-7700. Moreover, the bank has appointed a dedicated helpdesk for questions related to home loans or financial hardships at 800-393-4887. Customers needing assistance with mortgage lending can dial 866-682-5657, whereas those requiring treasury management can call 888-757-1140.

What Is the Flagstar Bank Corporate Office Address?

The Flagstar Bank corporate office is at 301 West Michigan Avenue, 4-501 Jackson, MI 49201. You can use this Flagstar bank address to visit their central operations hub and receive in-person assistance. That means you can directly contact one of the Flgstar representatives and express your concerns regarding their services or any trouble you face. After you’ve shared your query in detail, one of the bank representatives will help you with the most relevant solution. Moreover, you can write your concern and send a letter to the Flagstar bank mailing address and expect it to be reviewed and responded to within 2-3 business days.

What Are Flagstar Bank Customer Support Business Hours?

Flagstar Bank provides an extensive range of customer support hours to provide seamless service to its customers. For those requiring assistance related to banking matters such as mobile banking, fund transfers, account management, or general inquiries, Flagstar bank hours vary from 7:30 AM to 9 PM ET on weekdays. On Saturdays, the bank extends its support from 8:30 AM to 6 PM ET, with Sunday being a day off. Furthermore, if you’ve any concerns related to loan servicing, it’s best to reach out during Flagstar hours from 7:30 AM to 8 PM ET, Monday through Friday. However, this support is only available for limited hours on Saturdays, starting from 7:30 AM till 4 PM. ET.

Last but not least, if you’re exploring mortgage lending options, the Flgstar bank customer service hours are accessible from 8:00 AM to 9:00 PM ET, Monday through Thursday. While the service hours are limited till 7:00 PM ET on Friday, assistance is available on Saturdays from 10 AM to 4 PM ET.

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Contact Information

Flagstar Bank Website:

Flagstar Bank Help Center:

Corporate Office Address:

Flagstar Bancorp, Inc.
301 West Michigan Avenue, 4-501
Jackson, Michigan 49201
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:30 a.m.-9 p.m. (ET)

Saturday: 8:30 a.m.-6 p.m. (ET)


Construction, personal loans,

mortgage payments

Flagstar Bank

P.O. Box 660263

Dallas, TX 75266-0263


Commercial loan payments

Flagstar Bank

5151 Corporate Drive, E-203-1

Troy, MI 48098

More contact details

Flagstar Bank Rating Based on 118 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of Flagstar Bank Customer Service Calls

273 TOTAL
CALLS
04:25 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Flagstar Bank?

Payments and Charges Question:

  • “Boat payment”
  • “My debit card was stolen”
  • “Automatic payment”

Request for Information Question:

  • “About my account”
  • “Question about my mortgage payment”
  • “Mortgage assistance”

Product/ Service Question:

  • “My home insurance has not been paid”
  • “I've had too many withdraws on my account, and I need to make sure that I can buy gas and get groceries today because they froze”
  • “Insurance check”

Account Question:

  • “Can't access my account”
  • “Can not login”
  • “Check account Balance”

Employment Question:

  • “I need a ten day closeing payoff”
  • “Payoff”
  • “Payoff quote”

Cards Question:

  • “Some one used card with out me giving authorization”
  • “Lost card”
  • “Card Decline”

Refund Question:

  • “Refund last payment”

Activation/ Cancellation Question:

  • “To cancel the home insurance”
  • “Unable to activate debit card”

Other Question:

  • “Taxes”
  • “Morgage”
  • “ATM malfunction”

About

Summary

Flagstar Bank is a federally chartered stock savings bank that is headquartered in Troy, Michigan. The bank is owned by the holding company Flagstar Bancorp, Inc. Flagstar Bank provides numerous products of financial nature, such as retail banking, loan and mortgage financing and servicing, consumer and corporate finance and asset management. The tagline of the company is: "Convenience you can count on". Flagstar is one of the largest banking institutions in the United States. In 1997 the bank went public. Flagstar has a number of banking centers in 3 states and numerous lending offices across the country. Besides, Flagstar Bank has an Internet banking branch which also generates a lot of mortgages.

Flagstar Bank reviews and complaints

Flagstar Bank is ranked 281 out of 1246 in Banks category

Area Served

USA

Payment Methods

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