Contact Information

Flagstar Bank Phone Numbers

Toll-Free Number:

  • (888) 248-6423


  • (888) 248-6423

Government/Public funds banking:

  • (888) 254-5417

Home lending:

  • (855) 774-4855

Home loan financial hardship questions/issues:

  • (800) 393-4887

Loan servicing/MyLoans support:

  • (248) 312-6500 Outside the US
  • (800) 968-7700

Treasury Management:

  • (248) 312-4880

Wholesale lending:

  • (866) 945-9872
  • (800) 945-7700
  • (248) 312-6237
  • (855) 372-5626
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Flagstar Bank Email:

Headquarters Address:

5151 Corporate Drive
Troy, Michigan 48098
United States

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Summary of Flagstar Bank Customer Service Calls

04:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Flagstar Bank to Ask about:

Payments and Charges Question:

  • “Mortgage payment”
  • “Billing address”
  • “Double payment”

Account Question:

  • “Mortgage balance”
  • “Balance”
  • “Account”

Request for Information Question:

  • “My name is not on our checking account”
  • “I need to know how much Flagstar paid for my homeowner's taxes in 2017. For my IRS taxes.”

Cards Question:

  • “Card taken by atm” , Review # 1350902
  • “Lost card”

Activation/ Cancellation Question:

  • “To cancel the home insurance”
  • “Unable to activate debit card”

Refund Question:

  • “Refund last payment”

Employment Question:

  • “You have not done your job”

Other Question:

  • “Loan”
  • “Mortgage assistance”
  • “IRA”

Flagstar Bank Rating Stats

1.4 out of 5 stars
based on 73 reviews
See all 345 reviews

Rating trend


Flagstar Bank Terms of Service
Flagstar Bank Privacy Policy
Top Flagstar Bank Services

Mortgage, Loan Modification, Customer Care

Top Flagstar Bank Products

Checking Account

Flagstar Bank Pros and Cons

Pros: Old mortgage company, Mortgage side of company

Cons: Unethical practices, Horrible customer service, Servicing is the worst i have ever dealt with, Poor management and policies, Poor management


Flagstar Bank is a federally chartered stock savings bank that is headquartered in Troy, Michigan. The bank is owned by the holding company Flagstar Bancorp, Inc. Flagstar Bank provides numerous products of financial nature, such as retail banking, loan and mortgage financing and servicing, consumer and corporate finance and asset management. The tagline of the company is: "Convenience you can count on". Flagstar is one of the largest banking institutions in the United States. In 1997 the bank went public. Flagstar has a number of banking centers in 3 states and numerous lending offices across the country. Besides, Flagstar Bank has an Internet banking branch which also generates a lot of mortgages.

Flagstar Bank reviews and complaints

Flagstar Bank is ranked 94 out of 993 in Banks category

Area Served


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Flagstar Bank Stats

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Number of Calls

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