West Palm Beach, Florida

Due to financial issues and medical bills we applied for a modification of our FHA mortgage in July, 2012.

We have been given the run around, no return of calls, our rep no longer with the company, reassigned to new rep, spoke to office of the president, said she could not get calls returned from Loss Mitigation Dept!!

Filed complaint with HUD, 90 days past, Flagstar got another 90 extension!! Had to complete new borrower financial statement, still waiting.

Fees are being added, sent to attorneys for foreclosure and we still do not have any status on our request. Flagstar was sued by their insurance company for writing bad loans, they should also be sued for failure to adhere to FHA guidelines in regard to modification requests!

Product or Service Mentioned: Flagstar Bank Mortgage.

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