This year we received an escrow analysis stating we were a certain amount short and gave us options on how to pay. I am going to do an analysis because I don't think our taxes went up as much as they said.
We received our September mortgage coupon which stated our current mortgage amount.
My husband went to pay the September payment and the overage amount and was told he had to pay the amount that our payment would be even though the coupon had our current mortgage payment amount.
She would not accept the payment. I think their tactics are crude and when I called to talk to them - even though the number on the website said loan services - I was told they had no mortgage person at that number. They were argumentative and nasty.
Product or Service Mentioned: Flagstar Bank Mortgage.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Flagstar Bank Cons: Home mortgage.