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1.1

We have been trying to refinance for months and we kept getting

conflicting information about what FG needed from us to process

our application - we went through the whole thing twice. I posted

a BBB complaint and got a number to call which was just a

generic CS number, and no one ever called us back. Now they

denied our refinance application and send a debt collector to our

door on a Saturday - we're refinancing with someone else, and

we've been on the mortgage deferral program, so we owe them zilch

nothing

User's recommendation: AVOID AT ALL COSTS.

Preferred solution: Deliver product or service ordered.

Flagstar Bank Cons: Lack of transparency, Terrible mortgage lender, Uneducated and condescending customer service, Uneducated customer service.

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john h Nix

I have reached out in the past, it did no good. if FS tells me to call person X and he does not call me back, then what's the point! it just shows FS has no respect or concern for it's costumers.

FlagstarBank

John, thank you for giving us another opportunity to address your important concerns, we want to help you answer your questions as quickly as possible. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may put you in touch with a supervisor.

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