I too want to complain about Flagstar Bank. Flagstar Bank contacted me, by phone, to help me reduce my home payment. The person, a woman, stated "this is not a collection call". She then explained the call was to advise me of help available to help reduce my mortgage and/or payment.
I have called, emailed,mailed many times in the past 10 months. I have submitted the paperwork they requested more than once. I faxed the paperwork, and send it by registered mail. I have had an "interview" over the phone. About 3 weeks ago, I called to ask what my loan modification status was. They advised me the the representativee, a Mrs. Baker, had sent the reqesut to FreddieMac for approval.
Yesterday in the mail, I received from Flagstar Bank:
1) Two copies of a letter advising my mortgage is in default, and that it must be cured.
2) A letter of a zipcode change I requested.
3) My monthly loan statement from Flagstar Bank.
4)THIS ONE I COULD NOT BELIEVE: 2 copies of the Freddie Mac "Helping You Stay In Your Home" information. Here is what the first paragraph says:
Dear Frank Bonilla,
As your mortgage servicer, we want to help you stay in your home. We want you to know there is a program available that may help you. If you qualify under the federal government's Home Affordable Modification program and comply with the terms of the Home Affordable Modification Program Trial Period Plan, we will modify your mortgage loan and you can avoid foreclosure.
This is almost impossible to believe. What have I been doing for the past 10 months? Flagstar Bank makes it seems as if I have never contacted them, or as if they have never offered me help.
To make things worse, I also contacted Freddie Mac sevral months ago, by registered mail, with no response by them.
I am asking for help in any way. If I don't qualfy for a modification, I would like a loan refinance.
Here's what Flagstar Bank says about not qualifying, on the "Helping You Stay In Your Home" letter:
If you do not qualify for a loan modification, we will work with you to explore other options available to help you keep youe home or ease your transition to a new home.
This has been worse than a nightmare. Flagstar Bank is like a curse. I feel now like my only options to too hire a lawyer. Do I need to try and contact Mr. Obama too?
Product or Service Mentioned: Flagstar Bank Loan Modification.