A pipe burst and flooded our home. All the floors had to be removed. Our insurance carrier sent us a $11,000 check to make repairs. Check was made payable to us and Flagstar as the mortgagee.
Flagstar told us to endorse the check and send them 7 items, which we did, and Flagstar would send back the money to pay the contractor. They deposited the check and never sent the funds.
We have been out of our home for over 30 days, contactors demaning payment to finish the work and we don't have $11,000 to pay them until we get our insurance proceeds we sent
Flagstar. When we call they tell us the check was mailed and gave us a U S POSTAL TRACKING #. The post office did not have a record of it. After several weeks I called the Postal Inspector and provided them with the information. The next day Flagstar mailed 1/2 the money and said I would get the remainder later!