I already have our mortgage with Flagstar Bank. I applied to refinance our mortgage since rates have dropped.
They ran me round and round in circles for months. Despite our excellent credit, excellent income, equity in our house, etc. Flagstar Bank simply could not get it right. Another request for documents kept coming and coming despite the fact that we were told they had everything they needed.
This dragged on for months! Soon, I began to look at them as being a bunch of misfits that just didn't care about wasting my time. Many phone calls in addition to around 50 emails were invoved for months. In our fourth month, they asked for even more documents from us.
I reminded them they we already have our mortgage with them but that just didn't seem to matter. So in month #4, I pulled the plug on Flagstar Bank. I withdrew our mortgage refinance application with them and faxed a letter to their V.P. of mortgage lending.
Of course I haven't heard back from him either.
Now I'm ending all of our business with Flagstar Bank and moving on to somebody that cares about their professional reputate. I would never recommend Flagstar to anyone.
Product or Service Mentioned: Flagstar Bank Mortgage.