I began the Loss Mitigation process with Flagstar 3 months ago. In these last 3 months I have had to resubmit various paperwork numerous times because they either "lost" it or claimed they never recieved it.
Today I was on HOLD for one hour and 4 minutes...only to be told that they had not recieved all the required paperwork and closed my file and I am now going to have to start all over again.
I have never dealt with such incompetence in my life and can only conclude that there must be a "corporate directive" to string people along and "lose paperwork" so they can just foreclose on people. It is similar to the strategy insurance companies use on claims....deny, deny, deny until people just give up.
Product or Service Mentioned: Flagstar Bank Mortgage.
Monetary Loss: $150.