We refinanced our original Flagstar mortgage with them again. About 60 days later, we recieved a notice from out homeowners insurance company that our premium hadn't been paid and would be cancelled in 30 days.
We called Flagstar, not only were they unable to tell us exactly where the money went, they basically said it was our problem. They harassed our insurance agent and gave us the run around.After a BBB and Attorney General complaints, the issue was resolved. They overnighted a check to cover the insurance. Beware!
We have bank accounts with them too and have had issues with those also.
They will basically tell you anything to get you to open the account(s)i.e.free money, free checks, etc. But you have to fight to get what you were promised.
Product or Service Mentioned: Flagstar Bank Mortgage.
Monetary Loss: $1300.