I'm a RE agent. Buyer put in for a loan to buy a home (FHA).
Property address in Aledo, TX. Loan agent-Darrell Smith, (469)364-7587. Darrell said no problem getting loan approved. Their FHA underwriter had it for over 3 WEEKS & then denied it!!
Buyer in hotel & seller screwed.
Worst service I've ever had in my RE career & I will recommend all my clients not to use the screwball company. I will advise my clients never to accept a pre-qual letter from Flagstar, unless disciplinary action is taken against the underwriter and/or loan officer.
If they strive to provide the best customer service in the industry they can only go up because they are the bottom *** of the barrel now in my client's books.