I contacted their mitigation program. Had turned in all my documents but my case worker got dismissed and my paper work was misfiled.
I was transferred to so many people and at the end I was foreclosure because they claimed I did not have hurricane insurance. It was hurricane season and no one would sell it, but other home insurance was provided. They only had to wait for the hurricane season to be over to receive the insurance binder.
Their mitigation program was just pushing paper work with no interest in really helping. They would not take my payments unless it was the full amount.