weve been trying to obtain a loan modification, for over 19 months, we get alot of run around.
prime example "what makes you think you can get a loan modification?" this comment after 11 months of forebearance payments , made on time, every month.
we have faithfully submitted document after document, as per their requests. we are able to afford our home, all this could of been avoided, in december 2009, flagstar stated "you must defaullt, before we can help you" we anticipated some difficulty, due to a severe and costly plumbing issue in the fall of 2009. the two payments that were delinquent, were made by the time frame they set up, april 2010.
the two payments were returned, and by that time, phone call after phone call went un answered, and flagstar would no longer accept any payments. they are not customer friendly, we are frustrated, scared, and we have started a petition, on change.org ,illon loan modification,flagstar .
Product or Service Mentioned: Flagstar Bank Loan Modification.
Monetary Loss: $250.