I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting documents numerous times ( which i sent each time ) they called me on December 18th to say they finally have a complete package and it will be submitted to underwriting within the next few days......fast forward 12 days ( which included 4 weekend days and christmas...i have never seen an underwriting decision anywhere near that quick ) they tell me today that i have been denied because there was no income because my employer was shut down......yes that did happen 18 months ago and i have been with a new firm for the past 18 months !!!! I am a 1099 employee so I do not get paystubs which is why they requested the last 3 months bank statements to show income which i supplied immediately 2 months ago .....the contact i spoke with at Flagstar said he has never seen a decision that quickly and he actually emailed his manager to look at the file again because even he saw the bank statements showing my income ....Its no wonder Flagstar gets so many complaints and receives millions in fines because they truly do not care about their customers
Product or Service Mentioned: Flagstar Bank Mortgage.
Reason of review: Problem with delivery.
Monetary Loss: $1.
Preferred solution: Let the company propose a solution.
Flagstar Bank Cons: Unethical claims handelin, Home mortgages.