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Flagstar Bank - Very pissed off

flagstar bought my loan before them I had never missed a payment nor was I ever late I got messed up uncoordinated information as to my loan payments only to find out later that it was wrong as a result it messed up all my accounts as well as costing me hundreds of dollars in fees watch out for this company.
1.2
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I liked
  • Old mortgage company
I didn't like
  • Horrible customer service
#1446879
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Flagstar Bank in Holland, Michigan - NO EMAIL ACCESS FOR CUSTOMERS??

YOU HAVE A HELP SCREEN THAT TELLS YOU HOW TO EMAIL AND YOU EVEN HAVE AN EMAIL ENVELOPE ON YOUR SCREEN BUT IT IS NOT ACTIVATED FOR USE ? I AM A CUSTOMER WHO WORKS THROUGH THE DAY AND DO NOT HAVE ACCESS TO A PHONE BUT I DO HAVE ACCESS TO A COMPUTER AND I NEED TO CONTACT YOU ABOUT REMOVING OVERDRAFT CHARGES THAT WERE CAUSED DUE TO THE RECENT TRANSFER OF MY ACCOUNT FROM WELLS FARGO TO FLAGSTAR. I DID NOT ASK FOR THIS TO HAPPEN AND YOUR SERVICE SO FAR HAS BEEN TERRIBLE AND DUE TO NOT HAVING ACCESS TO MY CHECKING ACCOUNT IT HAS ME ALL SCREWED UP. PLEASE REMOVE THE OVERDRAFT CHARGES. CARL J. BALTES ACCT. # LAST 4 = 3181 LAGRANGE, IN 46761 Angry
#1439731
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Flagstar Bank - UPDATE: FLAGSTAR PROPERTY CLAIM CENTER

It has only got worse...meanwhile, my roof continues to leak, they didn't review the forms I uploaded until a week later ONLY AFTER I CALLED. They back dated the forms and finally agreed to send funds on 15 Dec and then I get a phone call saying they were releasing funds on 18 Dec...OMG, we live in 21st century and you want to use snail mail? I offered to pay to have Fedex come to their location and pickup and overnight check to us, um...no, that is against company policy so meanwhile, roof continues to leak and we are still waiting for almost 2 months on them to send our money. RIDICULOUS...they do absolutely nothing but hold your insurance money in escrow.
#1437447
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Flagstar Bank - Very bad

Flagstar Bank took over my Wells Fargo account I have direct deposits from my job sent to Flagstar and all of the Publications they sent me stated that my direct deposits would go through just fine and I did not have to change anything today my money is not in my account I was on hold for 40 minutes they put a supervisor on the phone he had a very nasty attitude his name was George by the way I asked how can I close my account he said I had to write a letter not only am I going to close my account but I don't recommend anyone deal with this Bank
1.0
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I didn't like
  • Poor management and policies
  • Uneducated and condescending customer service
  • Horrible customer service
#1435525
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As a past customer of Flagstar Bank, and having dealt with all levels within the organization all the way up to Sandro DiNello, this bank has serious inherent and dangerous flaws within every level. Our experience was very unique in that FSB held a commercial mortgage...
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Anonymous
Anonymous

Right - they're so busy trying to get you in the front door that they fail to stem the exodus heading out the back door ... (and) you can have anyone you choose and duly appoi...

1.4
#1434102
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I have a huge dilemma... After reading numerous complaints about Flagstar's lack of communication and delaying endorsement on insurance checks, I'm not sure how to go about the situation. I also received a check from my insurance company for damages to my home for...
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WonderfulAardvark447
WonderfulAardvark447

I would consider contacting your insurance company and asking if they are open to paying your contractors directly due to Flagstgars known and publicly documented antics regar...

#1428624
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I took a mortgage with Flagstar in january 2018. Since I only put it 10% down, I was required to pay PMI. Once I sold my home in September 2018, I used the total proceeds of the home to pay additional principal that lowered the balance to 23% of the initial loan. This...
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Anonymous
Basconi

I am a RE (Review) Appraiser at another LARGE US BANK. Per federal regulation, an appraisal is considered still valid as long as there has been no material decline in the subj...

1.0
#1428395
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Flagstar Bank - Delay of final payment by Fagstar Bank....

Final inspection of roof repair made 12-12-2018. now they are blocking all attempts to talk about sending final check so as to delay payment to me.
#1426304
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Flagstar Bank - Very Angry

The day after posting my review, I received a call from the bank. The person I spoke with, started with what a wonderful bank and sorry we got off to bad start, what the bank was going to do for me. I interrupted and said the only thing I wanted the bank to do for me was close my account and explain why they said one thing and did another. I am now in the process of closing account. Since my initial conversation I have received one call and four letters.. I will be so happy when I can put this behind me. I was looking forward to having a small sum for Xmas shopping, now I have to worry about eating until this mess is finished. Flagstar 5 Thumbs Down Wtf
#1423475
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Flagstar Bank in Iron Mountain, Michigan - No empathy for their mistakes

When I calmly complained about my issue they turned it back on me. No empathy for my problem. They are the one who bought my account from Wells. They should be trying as hard as they can to keep me as customer. Not feeling it.
1.3
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#1422368
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