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1.0
Details
Flagstar deposited my insurance payment of $36,110.28 months ago. I still can not get them to release funds to my contractor to start work. These are the responses I’ve received after calling and sometimes holding for over an hour. 1) It takes 2 weeks for documents to...
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Author
Cons
  • Unethical claims handling
  • Horrible follow up
  • Lack of transparency
Reason of review
Poor customer service
Loss
$36
Preferred solution
Pay my contractor to do work
Tags
Review #1593309 is a subjective opinion of poster.
0 comments

Flagstar Bank - Flagstar is keeping our insurance check!

1.0
Details
We received an insurance check from State Farm for damage to our roof. We endorsed the check and sent it to Flagstar for their endorsement. They repeatedly lied to us about the status of endorsing and returning the check. Now, after over a month, they announced that they're keeping $4,000! They claim we owe them this money BUT THERE IS ABSOLUTELY NO EVIDENCE OF THIS IN ALL OUR STATEMENTS FROM FLAGSTAR! Terrible. We don't know what to do.
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Author
Reason of review
Illegal keeping of insurance check
Loss
$4000
Preferred solution
Return our insurance check!
Review #1596403 is a subjective opinion of poster.
0 comments

Flagstar Bank in Phoenix, Arizona - Loss draft department

1.0
Details
Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check. The company is horrible don’t open a loan with this company.
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Author
Location
Phoenix, Arizona
Cons
  • Poor management and policies
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Review #1568791 is a subjective opinion of poster.
0 comments

Flagstar Bank - This company SUCKS

1.0
Details
Hurricane Michael did a number on our house and 8 months later Flagstar loss dept. is still holding my insurance money hostage! The missing paperwork game is still going on after sending in the same paperwork numerous times. Have had 2 inspections with different completion percentages with the same amount of work done on both inspections. The lack of communication is laughable and unacceptable! Wishing they never got my mortgage in the first place! Unhappy customer in Florida!!!
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Author
Reason of review
Poor customer service
Loss
$33000
Preferred solution
Deliver product or service ordered
Review #1566442 is a subjective opinion of poster.
0 comments

Flagstar Bank - Loss claim

Hurricane M 2018 trees fell on my house still have resolved this inspector came out gave a 100% completion they paid the contractor half of the monies owed . Got some more work done only gave a 85 % completion this time explain that Flagstar Sucks
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Review #1559203 is a subjective opinion of poster.
0 comments
1.2
Details
My mortgage was bought by Flagstar in late 2018. In April 2019 I recieved an escrow analysis stating that my monthly mortgage payment was increasing ~$1000 due to an escrow shortage. The issue was due to taxes nearly tripping. I immediately called my county, got the...
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Review #1553071 is a subjective opinion of poster.
0 comments
2.4
Details
I am a small business owner who pays my bills when my clients pay me, which anyone who has run a business with net 30 account receivables knows is not always within 30 days. Anyway, I fell behind in my mortgage loan but was able to get caught up last month and now I...
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Author
Reason of review
Poor customer service
Review #1552921 is a subjective opinion of poster.
1 comment
I'm in the same situation with this bank. I've been going back and forth with this scam of a company. For seven months I've been on the phone waiting to talk to someone that knows how to there job. I've not found one person there. All I wanted is to send all the...
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Anonymous
#1699569

They are a bunch socialist bastards @ Flagstar they did me the same and they use this fly by night inspection service bunch of lying maggots in that department can’t wait to p...

Author
Review #1552803 is a subjective opinion of poster.
0 comments
My mortgage was transferred to flagstar bank 3 months ago. I do all of my payments online and automate them whenever possib;e. Flagstars system will not let you set up autopay after you have made a payment and it has posted and the next one is due. My May payment did...
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Review #1547873 is a subjective opinion of poster.
0 comments
Flagstar bank was good enough to add forced placed insurance to my account when It was not needed, they have ignored most of my request, giving back partial amounts of the money that was embezzled from my escrow account and meanwhile raising my monthly payment for no...
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Review #1541494 is a subjective opinion of poster.

Contact Flagstar Bank Customer Service

Mailing Address:
Flagstar
5151 Corporate Drive
Troy, Michigan 48098
United States
Phone:
(888) 248-6423
All Flagstar Bank Contacts
0 comments
1.0
Details
If you thought Hurricane Florence (Sept 16 2018) was bad, try dealing with Flagstar Loss Draft Department (9 month and counting). All we want is to be reimbursed for the money we spent to secure our property and protect my family. Tree cleanup , storage containers,...
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Author
Reason of review
Holding my Insurance money
Review #1540532 is a subjective opinion of poster.