filters
State:
Show
City:
Show
Product:
Show
Attempted to contact FLAGSTAR related to curing a Acceleration Letter. I was placed on hold for 20 minutes more than once. I was speaking with a customer service rep and was "laughed at", "scoffed", "belittled". I Wtf attempted to discuss payments. I was told I was...
Read more
PeskyCrocodile
PeskyCrocodile

I am request a $350.00 refund related to the time I spend attempting to cure my situation. I believe this to be a low amount and have based this on my own hourly wage. I feel ...

1.0
I didn't like
  • Horrible customer service
  • Poor note taking
  • Laughed at
#1351496
Reply to reviews
Show

Flagstar Bank - Card taken by atm

Waiting to hear from an associate of the company it’s Sunday and all offices are closed . The atm took my card I was trying to make a deposit and check my balance and the machine took my card. I’ve already ordered a new card but it hasn’t come in the mail yet so I’m without a debit card.
4.3
Details
Customer service
Product or Service Quality
Reliability
Staff
Value for money
Website
#1350902
Reply to reviews
While out on temporary disability, I was worried I would fall behind on payments so I asked if I could have forebearance on one or two payments. I was told that only the underwriters had a say in that, and I had to complete a hardship packet - to not make payments at...
Read more
#1342995
Reply to reviews
This bank is the worst. The charge you for everything. I had to pay $ back into my escrow account since my Homeowners insurance changed. Unless I sent it to them via the us mail which is not trustworthy I have to pay them 15.00 to take my money. Then they double...
Read more
1.0
#1332040
Reply to reviews
Over 2 months ago I applied for a home equity line of credit. I primarily worked with one customer rep. The process took over 2 months of numerous emails and calls to get all required information together. After 2 months, I was informed that we would close on a...
Read more
2.0
#1326300
Reply to reviews
Show

Flagstar Bank - App kept going out

Unable to keep a continuous conversation Phone said something went wrong and then hung up
#1271686
Reply to reviews
Flagstar Bank - Poor customer care
Islam zahir To: servicingmanagement@flagstar.com 5 May at 3:07 PM Dear Management Team of Flagstar I am Zahirul Islam ( Pre Approved ) writing this formal complaint letter for public SOCIAL media and the management of Flagstar Bank Mortgage authority to let them know...
Read more
1.0
#1248811
Reply to reviews
Show

Flagstar Bank - Rochelle

I lost my home to through flagstar had five kids and was homeless but my ? Is how many more checks do we receive i received two already
2.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Staff
Value for money
Website
#1244704
Reply to reviews
Hurricane Irma did a lot of damage to our house. We needed a new roof, new garage door, ceiling and drywall repairs, new flooring, etc. My $25,000 claim check from the insurance company was made out jointly to myself and Flagstar, so I had to send it to them for...
Read more
Anonymous
elby

im going thru the same thing with them i had a flood in my basement part of the repair was done by the contractor and the rest by me they sent an inspector to verify repairs t...

#1201038
Reply to reviews

Contact Flagstar Bank

Mailing Address:
Flagstar
5151 Corporate Drive
Troy, Michigan 48098
United States
Phone:
(888) 248-6423
More
Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents be sent to them. All that was requested was sent. After calling many times finely get someone that will speak to me and they tell me more documents...
Read more
5.0
#1192868
Reply to reviews