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Flagstar Bank - Poor customer care
Islam zahir To: servicingmanagement@flagstar.com 5 May at 3:07 PM Dear Management Team of Flagstar I am Zahirul Islam ( Pre Approved ) writing this formal complaint letter for public SOCIAL media and the management of Flagstar Bank Mortgage authority to let them know...
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1.0
#1248811
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Flagstar Bank - Rochelle

I lost my home to through flagstar had five kids and was homeless but my ? Is how many more checks do we receive i received two already
2.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Staff
Value for money
Website
#1244704
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Hurricane Irma did a lot of damage to our house. We needed a new roof, new garage door, ceiling and drywall repairs, new flooring, etc. My $25,000 claim check from the insurance company was made out jointly to myself and Flagstar, so I had to send it to them for...
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#1201038
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Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents be sent to them. All that was requested was sent. After calling many times finely get someone that will speak to me and they tell me more documents...
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5.0
#1192868
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I HAVE AN EXISTING $70,000 LOAN FOR 5 1/2 YEARS WITH FLAGSTAR. NEEDED TO REFINANCE, THE SAME AMOUNT, TO REMOVE THE ESCROW ACCOUNT AND MORTGAGE INSURANCE. WAS TOLD BY LAUREN ZUNDEL, LOAN OFFICER, THAT THIS WAS POSSIBLE. DURING THE NEXT DAYS AND WEEK I WAS TOLD THAT I...
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1.7
#1181574
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The claim money for Roof work was provided by Home Insurance to FLAG STAR. The check was sent to get it endorsed by FLAG STAR MORTGAGE. I have completed the work. But, As per FLAG STAR, only 88% work is complete. I have paid money to my contractor in full. But FLAG...
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Anonymous
Anonymous

Similar situation. 75% complete and need the balance (which is my money) to finish the repairs. They will not release the balance until 100% of the repairs are made. They clai...

2.0
#1170933
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Flagstar Bank - Why to Have Costumer service Help
I called about My outstanding line of credit Loan I enquire about the Loan paid, $30.00 was charged to the account I request those fees to be wave. She placed my on hold while she talk to management about the fees. She ask for my Telephone # so the management can call...
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1.0
#1164517
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I had a home mortgage with flagstar. Last year I ran into financial hardship, contacted Flagstar and was able to get my monthly payment reduced by $200 a month to have time to fix my hardship. I was very thankful for that. Once I received full time, permanent work I...
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I didn't like
  • Horrible follow up
  • Unethical practices
  • Too long to process applications
#1162224
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Flagstar underwriters are night and day. It's luck of the draw whether you get someone who knows what they are doing or not. In particular a Senior Underwriter Mary Grohoske is absolutely terrible! She is NOT upfront with you. Misses things on the loan, then later down...
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Anonymous
Anonymous

Horrible!!! That explains it all!!

1.0
#1132309
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Has anyone been contacted by these individuals and sent them personal information regarding your dealings with Flagstar Bank? Mary Peterson first contacted me after I posted a complaint on this site and then Abir took over. Now, no one is returning calls/texts. Myself...
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#1130116
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