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New Reviewer

Flagstar Website Access for Mortgage Payments

Good morning, My name is Andrew Norris and I am a United States Marine. I am currently stationed in Iwakuni Japan, but I own a house in Pensacola Florida. Flagstar Bank is the servicer for the mortgage on this property. When I try to access the web portal to make...
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2 comments
#2243535

Flagstar is a terrible place. There is a chance that your loan has been mishandled.

Look at their Yelp reviews.

Talk to an attorney. You are not alone!

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ID
#3723863 Review #3723863 is a subjective opinion of poster.
Location
Iwakuni, Yamaguchi
Preferred solution
Let the company propose a solution
New Reviewer

DONʻT GET INVOLVED WITH THIS CO

This Company has THE WORST CUSTOMER SERVICE, THEY Use SNAKE methods to RIP YOU OFF- EXPECT to be dealing with a company that has NO MORALS & UNETHICAL practices should you be unfortunate enough to have to deal with them. I would rate Minus stars if that was an option! Charge you for nonexisting things [like ʻdriving by your house] and Fees they make up for no reason-Double dip on collecting payments-their records are ALL screwed up-thay are a MESS!!

User's recommendation: STAY AWAY.

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ID
#3168007 Review #3168007 is a subjective opinion of poster.
Service
Flagstar Bank Mortgage
Pros
  • If the web site working
  • You can pay online
Cons
  • Are liars and a complete fraud
  • Cheats
  • Unethical
Preferred solution
Price reduction

Customer service is terrible

Cannot get in touch with customer service representatives. was on the phone for 30 minutes and when a someone answered they placed me on hold for another 30 min just to transfer me to the right department

User's recommendation: stay away.

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ID
#3152791 Review #3152791 is a subjective opinion of poster.
Location
Passaic, New Jersey

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Verified Reviewer
New Reviewer

Terrible systems

I have had the displeasure of having to deal with Flagstar for several years with a loan. We had an insurance claim on the property with the loan and we had to send the insurance check to Flagstar to get it endorsed and sent back. It's been almost 3 months and I still...
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ID
#3040369 Review #3040369 is a subjective opinion of poster.
Cons
  • Contact options
  • Technical systems
  • Customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They are useless

They kept an insurance claim check for nearly a year, even though we sent them all the information that the requested, even though not required in our original mortgage. The only way that I am getting it was to refinance to another company. Do not use their chat feature as they cannot answer any questions. The response is always we do not have access to the information that you need. Speaking with a live person is the same. They started their own insurance company and claimed that my current insurance was not good enough. Sent snail mail and email almost every other day about their new insurance company.

User's recommendation: do not use Flagstar.

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ID
#3031240 Review #3031240 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Whole damn company
  • Flagstar workers give false information
  • Slow to respond
Loss
$7752
Preferred solution
Apology
New Reviewer

Mortgage transfer

Our mortgage transferred to Flagstar bank from Rocket mortgages. Called so many times on 800-968-**** but couldnt hear anything, voice machine. I am trying to sign up for my auto payment.
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ID
#3016721 Review #3016721 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Sign up

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service

I had the displeasure of dealing with their rude customer service rep Jesse today at around (3:15pm central time 10/21/2021). He has such a horrible attitude and was exasperating throughout as if any request I made was a bother to him. His communication was very poor...
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ID
#2964429 Review #2964429 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Take disciplinary action against an unprofessional employee.

Forbearance

It was great meeting you about this opportunity today and was very pleased with your service call on weekdays and the wait time will be much better . Most likely I will
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ID
#2909956 Review #2909956 is a subjective opinion of poster.
Location
Birmingham, Alabama

Destroyed my credit score

didnt even had the decency to send me an email apologizing for your mistake and the consequences it caused on my credit scores

User's recommendation: Please don’t going on this bank.

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ID
#2892353 Review #2892353 is a subjective opinion of poster.
Cons
  • Uneducated and condescending customer service

Mortgagee Insurance Payment

Check was mailed to wrong place called service e center have been on hold for over an hour. No result.
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1 comment
#2061559

Thank you for taking the time to leave us a review. We appreciate you bringing this to our attention.

Please reach out to a representative directly at (888) 248-6423 during the below times so we may resolve your issue as quickly as possible. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m.

- 6 p.m. ET.

ID
#2851776 Review #2851776 is a subjective opinion of poster.
Preferred solution
Better response Time

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Selling my loan to another mortgage company

Angry I purchased a modular home in June 2021, This purchase has made my life a living *** After Flagstar got what they wanted they sold my loan this new company TMS (The Money Source) is a Mickey Mouse business. I have been trying to make my mortgage paymen to them...
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ID
#2803015 Review #2803015 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • All cons
Preferred solution
Let the company propose a solution

Horrible company

Flagstar did my initial mortgage and then the modification and failed to include second mortgage. After 13 years trying to refinance requested payoff and found out there was a second lien no one knows about. Called for several days only to be placed on holds up to an hour long and they hang up on you. Getting an attorney to try to resolve this. Stay away find another lender!!!!!!!!

User's recommendation: Don’t use!!!!

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ID
#2772341 Review #2772341 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Horrible company all around
New Reviewer

Insurance money held hostage

If you have a insurance claim and have a loan with this bank, I have to say good luck. They will make every excuse in the world not to release the funds. I was lucky enough to be able to pay for my home to be fixed. But still fighting with them to get my insurance money out of them 9 months after the fact, In bad times they only make it worst. I plan on turning my legal team loose on them. RUN FROM THEM

User's recommendation: Stay far away from them.

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ID
#2770266 Review #2770266 is a subjective opinion of poster.
Cons
  • Customer service and bank sucks
Loss
$100000
Preferred solution
MY MONEY
New Reviewer

Flag star is trying to force us into for closure after a fire by not releasing the insurance money needed to rebuild!!

Our house burned down in may of 2018 and our insurance was great, settled our claim and paid the damages to Flagstar as they still hold our mortgage... Its now been OVER THREE YEARS and we STILL haven't been able to rebuild our house even though the funds have been provided because FLAGSTAR has been stalling us and jerking us around, playing games with OUR MONEY in the hopes (we presume) that eventually we will run out of money and be forced into forclosure leaving them with our property!! Every time we call we get a different CS rep, can't ask to speak to anyone else and have to start the story all over with a new person every time!! Also, every person we speak with wants us to jump thru a different "hoop" saying they need this or that paperwork, or they lost the paperwork or they only printed out the first page of a 20 page document, etc.... They take weeks to respond to anything (if they respond at all!) they send inspectors that say we are at 20% then the next inspector ( after we've done even MORE work) comes and says we are now at 15% (how does a whole floor being framed, after the 1st said we were at 20%!, make the building be LESS COMPLETED?!?) When they finally did issue a portion of our build money, they "accidentally" made it payable to the WRONG NAME!! Then we had to mail it back, wait 5 weeks for them to get around to writing a new check, the when that one never showed up tbey claimed it had been lost in the mail! THE SHEER GALL OC THIS BANK IS APPALLING!! We were forced by financial hardships because of this mess, to live in a 28" RV thru one of the coldest winters in Anchorage in 50+ yrs (-22 deg!) and we are too old for this CRAP!! I am a chronic pain patient w/severe osteoarthritis and too disabled to work, but I don't even get the relief of my temperpedic bed because I have no house to put it in!!! Our insurance stopped paying for a rental after one year and that was over TWO YEARS AGO!! As of today we are still paying the monthly rent on FIVE storage units every month with all of our possessions in them and that alone is more than an apt rents for!!! They have all the time in the world to wait us out and we desperately need HELP as this is a CRIME!!

User's recommendation: RUN, DONT WALK away from ANY dealing with these crooks!!

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ID
#2742907 Review #2742907 is a subjective opinion of poster.
Loss
$400000
Preferred solution
The money our insurance paid out to rebuild our house!!!

Poor customer service

On hold for an extended period of time. Rude service agents. Inability to confirm documentation sent. No follow-up. HORRIBLE!!!

User's recommendation: DO NOT USE THIS COMPANY!!!

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1 comment
#2037316

Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience.

We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m.

ET Saturday: 8:30 a.m.

- 6 p.m. ET.

ID
#2687857 Review #2687857 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Customer service knows nothing

Terrible Customer Service

Flagstar refuses to disburse funds to complete my home reconstruction. My insurance company has paid & they are refusing to release the funds.

User's recommendation: Don't do business here!

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1 comment
#2037317

Thank you for taking the time to give us your feedback, [Name]. We understand your frustration and would like to learn more about your experience.

Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m.

to 4 p.m. ET

ID
#2687810 Review #2687810 is a subjective opinion of poster.
Cons
  • Lousy customer service
  • Slow to respond

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