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Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents be sent to them. All that was requested was sent. After calling many times finely get someone that will speak to me and they tell me more documents...
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5.0
#1192868
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I HAVE AN EXISTING $70,000 LOAN FOR 5 1/2 YEARS WITH FLAGSTAR. NEEDED TO REFINANCE, THE SAME AMOUNT, TO REMOVE THE ESCROW ACCOUNT AND MORTGAGE INSURANCE. WAS TOLD BY LAUREN ZUNDEL, LOAN OFFICER, THAT THIS WAS POSSIBLE. DURING THE NEXT DAYS AND WEEK I WAS TOLD THAT I...
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1.7
#1181574
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The claim money for Roof work was provided by Home Insurance to FLAG STAR. The check was sent to get it endorsed by FLAG STAR MORTGAGE. I have completed the work. But, As per FLAG STAR, only 88% work is complete. I have paid money to my contractor in full. But FLAG...
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2.0
#1170933
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Flagstar Bank - Why to Have Costumer service Help
I called about My outstanding line of credit Loan I enquire about the Loan paid, $30.00 was charged to the account I request those fees to be wave. She placed my on hold while she talk to management about the fees. She ask for my Telephone # so the management can call...
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1.0
#1164517
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I had a home mortgage with flagstar. Last year I ran into financial hardship, contacted Flagstar and was able to get my monthly payment reduced by $200 a month to have time to fix my hardship. I was very thankful for that. Once I received full time, permanent work I...
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I didn't like
  • Horrible follow up
  • Unethical practices
  • Too long to process applications
#1162224
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Flagstar underwriters are night and day. It's luck of the draw whether you get someone who knows what they are doing or not. In particular a Senior Underwriter Mary Grohoske is absolutely terrible! She is NOT upfront with you. Misses things on the loan, then later down...
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Anonymous
Anonymous

Horrible!!! That explains it all!!

1.0
#1132309
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Has anyone been contacted by these individuals and sent them personal information regarding your dealings with Flagstar Bank? Mary Peterson first contacted me after I posted a complaint on this site and then Abir took over. Now, no one is returning calls/texts. Myself...
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#1130116
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Paying into escrow for mortgage, insurance and town taxes. Flagstar was not paying the proper amount for taxes. I started receiving notice from the town tax dept. in 2009 stating the taxes were not being fully paid. When I contacted Flagstar, they said the town tax...
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1.0
I didn't like
  • Servicing is the worst i have ever dealt with
  • Sericing
  • Servicing
#1113340
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I got hurt on the job and had to have neck surgery in 2009 and workers comp. fought it. The disabilty Ins. I Had would not pay (work related). I was asked to send a letter to the loss midigation Dept and awaited a loan modification letter. The local sheriffs department...
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1.0
I didn't like
  • Being thrown out of my house right after surgery
#1113276
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Flagstar Bank did a unlawful foreclosure on my home in 2013 i was foreclosed on for someone at there company said I was five payments behind and I was not behind i had every western Union payment that I had made that they said I was behind and like I said I was not....
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1.5
#1078683
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