I have been trying to work with Flagstar Bank on a home loan modification since 10/12 (it's now 7/13), due to being put on permanent disability in December 2012. I have an excellent credit rating and have no other debt, so I attempted to be proactive in this situation in order to protect my credit score from my new inability to pay the current mortgage. Though I have a small savings account, it is set aside for my medical bills, etc., and cannot be depleted to pay my mortgage. I have called Flagstar Bank at least 500 times since October 2012, likely far more, but they (as in not any of the MANY people I've called) haven't answered the phone a SINGLE time. Not once. I have left voicemails daily with the floor manager, my "single point of contact", and the overall manager, who have called me back just four times (not each but total)and not even close to the time period requested, due to my illness. Therefore, I was unable to take their few calls, and each time I attempted to call them back, oftentimes just seconds later, they failed to answer.
After working incredibly hard for many, many months, being denied, reapplying and updating all documents for months and months, I was finally offered a trial loan modification plan, at HUD's recommendation to them, in April 2013, which I completed successfully and EXACTLY as directed, down to sending the payments by the first of the month though I don't even get paid until the first of the month and only once a month, and in cashier's check form as opposed to my usual electronic transfer. Prior to completion and at the direction of the contract, I called in the final month to discuss a permanent modification. Though they refused to answer their phones or return my calls, my Flagstar single contact FINALLY called to falsely claim that I now have a lien on my home, which they just discovered as they were "putting together my modification package", that it was posted in March 2013, prior to being offered the trial mod, which makes no sense, because it would have discovered then, and I wouldn't have been offered the trial modification plan, and that the lien was from the state of California taxes. I told my contact with Flagstar that it was a complete error, that I have no liens on my home, not now or ever, have never received any notices of monies due, in fact I've always received a refund each year, and that liens are not applied to homes suddenly: there are many notices sent out that must go unanswered, and I had gotten none. Furthermore, I explained that if this alleged lien was posted prior to my trial modification, then it wouldn't have been offered to me and would have shown up at that time. I BEGGED Dineem, my contact, to just have them retype my name and/or social security number, stating that it was an error, to which he haughtily and laughingly replied, "Ha ha, that's not how it works, ma'am. "You'll need to go to the tax people," [insert: yes, he said "people," as he didn't even know who controls a state's taxes] "and have them complete paperwork, which must then be notarized." I began crying, as I'm very ill, and I can rarely even get out of bed. To go to the bank each month to get the cashier's checks was incredibly hard as it was, but to do all of these additional things for a simple typo, when they could just retype the information, and it would come back clear, was ridiculous! Still, he laughed and refused, so I said just send the paperwork and hung up. I received it days later with no letter of explanation, I had no idea how to complete the paperwork or even if anyone else aside from the notary needs to complete the documents and, of course, when I called 100+ times and left voicemails with all of the above people, nobody returned my call. So I completed it myself, having no idea what it means or what it's for, and I'm usually pretty good with legalese, as I dealt with it quite a bit in my job as a school psychologist, and will now very hesitantly mail back the documents to them with a cover letter explaining the lack of directions, my understanding of what the paperwork means, and that my signature on each page is agreement to the terms of my understanding, even if it is in contrast to what it really means, since nobody would return my call to clarify it for me. I have no idea if this will hold up in a court of law, as ignorance of the law is no defense, but I'll try, as I'm afraid it says something like I'm giving them title to my home.
The random UPS where I went to get my notary done said I was the second customer he had dealt with that very day with a document for Flagstar Bank and an issue with them, where we claimed to be getting screwed over, never being able to speak with anyone, etc. He said this man was looking for a class action lawsuit as well. There are many lawsuits against them, but it looks like they have been settled to date. I live in California and am very interested in joining a class action lawsuit against Flagstar Bank for their fraudulent business practices, specifically regarding home loan modifications. I'm SURE that their claim of a lien against my home (which I called to verify was erroneous with the Franchise Tax Board in California, who confirmed it was, and they also said that any such claim must be supported by a certificate of lien number by the claimant so that it can be looked up and settled by the customer, which Flagstar Bank did not provide, and when I requested such on their voicemail, they failed to return my calls, per usual)was not even just an error, but it was knowingly inaccurate for some purpose that benefits Flagstar financially. You'd think that with all of the lawsuits being won against them, they'd stop their fraudulent practices, but it seems to haven't made a difference at all in how they do business. So who's with me? Who has any information on starting a new class action lawsuit against Flagstar, or even one that may have already been started? We can and should do this. Flagstar Bank is as unscrupulous as a business can be, takes full advantage of the vulnerable and unfortunate, and seems to only hire sociopaths, i.e., those lacking a conscious or empathy, to deal with their customers, since with my illness, tears, etc. that I have used, not purposely in a manipulative way, has done NOTHING to sway any one of them. I despise them, and they must receive consequences for their actions. Lastly, they do all of these things AFTER receiving federal bailout money! Our tax dollars have allowed them to screw us again, while they lavish in money! Our money!
Product or Service Mentioned: Flagstar Bank Loan Modification.