Flagstar Bank personally reached out and offered me with a loan modification and offered their personal help being that I had experienced a job/salary reduction. They turned around and sold my loan to another company after 8 weeks of being in the process of the modifiaction and then never contacted me.
The modification was even escalated in order to speed the process but they just totally dropped the ball. The whole place reeks of unprofessionalism and totally rude people, especially the ones that answer the phones. I would not recommend their sevices to anyone!
It would seem that such a horribly run bank would have to answer to someone on their sad business practices. Hopefully since I had help from NACA and Fannie Mae on the loan modification process and support from both congressman and state senator, that the bank will be reported in some way.
Product or Service Mentioned: Flagstar Bank Loan Modification.