5151 Corporate Dr, Troy, MI 48098, USA
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Product or Service Quality
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Flagstar does not answer any complaints from their help line, computers are always having technical issues, one customer service that is always busy 24 24/7. They have transferred money from account, which the stated they were not honoring and previous prior agreements(the amount was incorrect???).

when I made arrangements to myself to pay the amount due it over-drafted the account.

For 8 days I have been trying to close this account and they have deducted charges things I did not authorize. I am a senor citizen on fixed income and now I am in trouble.

Flag Star has proven it is not worth Wells Fargo's customers.

Reason of review: Poor customer service.

Flagstar Bank Pros: Old mortgage company.

Flagstar Bank Cons: Servicing is the worst i have ever dealt with.

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Anonymous
#1612488

We couldn't get away from Flagstar fast enough. My husband and I found a great bank nearby and got set up with new accounts.

I am so sorry you are still trapped by horrible Flagstar. They absolutely DO NOT deserve Wells Fargo customers.

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