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I called about My outstanding line of credit Loan I enquire about the Loan paid, $30.00 was charged to the account I request those fees to be wave. She placed my on hold while she talk to management about the fees.

She ask for my Telephone # so the management can call me back.. with their decision. Why is there Costumer service Help; If can't any authority In the decision making Process. Where is the costumer attention; $30.00 Fee for Information that should be Free and posted in the account .

Charging for Email or Fax Does not Make it ok!

Is time for me to close my Account and go some place else. I WILL ADD STAY AWAY FROM FLANG BANK!

Review about: Flagstar Bank Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Close Account.

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